UK customers who refuse to wear masks inside HSBC bank branches will be refused service and may have their accounts closed, the bank says. The threat was not well-received, particularly given HSBC’s criminal history.
HSBC customers who enter a branch bare-faced without a medical exemption could forfeit their money, a spokesperson told UK tabloid the Mirror on Tuesday. The corporation’s head of branch network for the UK argued bank workers “deserve respect and should not have to face violent or abusive behavior” and encouraged customers to stay home and use HSBC’s digital banking tools rather than going out to the bank.
Most of HSBC’s main competitors, including Santander, Lloyds, and NatWest, subsequently informed customers on Wednesday that they too will not be served if they walk into a bank branch without a mask. However, of the other banks questioned by the Mirror, only Barclays explicitly affirmed its right to close accounts if customers “act aggressively towards colleagues.”
Those who refuse to comply will be refused service and could have their bank accounts withdrawn.